browin Privacy Policy

This page describes what we collect when you use browin and how we keep that data protected. We at browin collect personal information only to operate our platform, process your payments, verify your identity, and support your account. We do not sell your data to third parties, and we limit sharing to trusted payment processors and regulatory authorities where legally required.

Our privacy practices follow standard data protection principles: we collect only what we need, store it securely, and delete it when no longer necessary. Your data may be processed outside your jurisdiction — our servers sit in multiple regions to ensure platform stability and compliance. We give you rights over your data, including access, correction, and deletion subject to our legal obligations.

If you have questions about how we handle your information, contact our support team through your browin account dashboard. We respond to data inquiries within the timeframe specified by applicable law. This policy applies to all browin users regardless of location; however, your specific rights vary depending on your jurisdiction and applicable data protection law.

What We Collect and How We Use It

Account and Identity Information

We at browin collect your name, email address, phone number, date of birth, and national ID number when you create an account. We use this information to verify your identity, comply with Know Your Customer (KYC) regulations, and communicate with you about your account. Your national ID is stored securely and never shared with third parties except as legally required by regulators or law enforcement.

We also collect proof of address (utility bill, bank statement, or government document) to confirm your residential location. This information is used only for KYC verification and regulatory compliance. We delete proof-of-address documents after verification is complete, retaining only the confirmation that verification was successful.

Payment and Transaction Information

When you deposit funds on browin, we collect payment details including your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account). We do not store your full payment credentials — payment processors handle sensitive details like card numbers or account passwords. We retain transaction history (date, amount, method, outcome) for account management, dispute resolution, and regulatory compliance.

Your withdrawal requests are processed through your original deposit method or another supported method you authorize. We retain withdrawal records to document fund transfers and comply with anti-money-laundering regulations. Bank transfers to mobile banking, local payment, online payment, or e-wallet involve your bank details; however, we do not store your full banking credentials.

Game Activity and Behavioural Data

We at browin track your game activity — which games you play, how often you play, your session duration, and your betting patterns. We use this data to calculate your tier status, determine your weekly cashback percentage, and personalize your account experience. We also use it to detect fraudulent activity or account compromise.

Your device information (IP address, browser type, operating system, device ID) is logged when you access browin. This helps us support your technical experience, detect location anomalies, and prevent unauthorized access. If you access browin from Jakarta one day and Medan the next, unusual activity triggers, and we may ask you to verify your identity.

Data Protection, Sharing, and Your Rights

How We Protect Your Data

We at browin use SSL/TLS encryption to protect all data in transit between your device and our servers. Your password is hashed using industry-standard algorithms — we never store it in plain text. Payment details are handled by certified payment processors, not stored on our systems. Our servers are housed in secure data centres with access controls, backup systems, and redundancy to prevent data loss.

We perform regular security audits and patch vulnerabilities promptly. Staff access to your personal data is restricted to employees who need it to serve your account. All staff members sign confidentiality agreements. If we detect a data breach, we notify affected account holders and relevant authorities as required by law.

Third-Party Sharing and Processors

We share your data with trusted third parties only when necessary. Payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive payment information to process deposits and withdrawals. These processors are certified and follow data protection standards. We do not share your payment details beyond what is necessary for transaction completion.

We may share data with regulatory authorities, law enforcement, or government agencies if legally required. We also share anonymized or aggregated data (not tied to your identity) with analytics providers to understand site usage and improve browin. We do not sell your personal data to advertisers or marketing companies.

Cookies and Tracking

We at browin use cookies and similar tracking technologies to enhance your experience. Session cookies allow you to stay logged in; persistent cookies remember your preferences. Analytics cookies help us understand how you use browin so we can improve functionality. You can disable cookies in your browser settings, but some features may not work properly without them.

Third-party analytics services (such as Google Analytics) may also set cookies on browin. These services track your behaviour across multiple sites to provide analytics to website operators. You can opt out of third-party tracking using browser extensions or your device settings.

We at browin believe transparency about data practices builds trust. You have the right to know what we collect, how we use it, and who we share it with.

Your Rights and Data Requests

We at browin give you rights over your personal data. You can request access to all data we hold about you. You can ask us to correct inaccurate data. You can request deletion of your data, subject to our legal obligation to retain it for anti-money-laundering or tax compliance. You can request a portable copy of your data in a machine-readable format.

To exercise these rights, contact our support team through your browin account dashboard. We respond within the timeframe specified by applicable law (typically 30 days). If you believe we have mishandled your data, you can lodge a complaint with your local data protection authority.

Data Retention and Deletion

We retain your account data for as long as your browin account is active. If you close your account, we delete personal data (name, email, phone, address) after a retention period necessary for legal compliance. Transaction records and game history may be retained longer for regulatory and tax purposes — typically 5–7 years.

Proof-of-address documents are deleted after KYC verification. Payment credentials are not retained on our systems. Cookies are deleted when you clear your browser or after a set expiration (typically 1–2 years). If you request deletion, we delete your data unless legal obligations require us to retain it.

International Data Transfers

Our servers sit in multiple jurisdictions to ensure platform availability and performance. Your data may be transferred to and processed outside your country of residence. By using browin, you consent to these transfers. We implement safeguards (encryption, access controls, contractual clauses with data processors) to protect data during international transfers.

Policy Updates and Contact

We at browin may update this privacy policy to reflect changes in our practices or applicable law. We notify account holders of significant changes by email or account notification. Your continued use of browin after policy updates constitutes acceptance of the new terms. For questions about this policy or to exercise your data rights, contact our English-language support team through your account dashboard.

Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's data protection law and other applicable regulations.